The Law of Consumer Redress in an Evolving Digital Market

... Trust Pilot and Review Centre),92 while others relate to a specific sector (e.g. Trip Advisor for travel reviews). Also becoming increasingly common is the use of rate sites for services provided by 91 For example, the Spanish ...

The Law of Consumer Redress in an Evolving Digital Market

... Trust Pilot and Review Centre),92 while others relate to a specific sector (e.g. Trip Advisor for travel reviews). Also becoming increasingly common is the use of rate sites for services provided by different professionals , including ...

Brand Fusion

... centre technology service provision is becoming the modus operandi of the sales and service functions of ... Trust , tact , empathy , conformity , focus , and flexibility ( → Priola , 2009 ) are essential ingredients of customer ...

EBOOK: Foundations of Marketing, 6e

... centre operator, only to be shifted to an- other operator or a computerized robotic-voice menu system are left ... Trustpilot, which gives customers an amplified voice to provide feedback on their online experience. For example ...