Helpline
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
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- nounA telephone service (or (by extension) one using email, SMS or the Web) which offers help to those who call, as either a public emergency service or customer service.
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