Quick Answer: Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management, IT service management, and e-commerce marketing. On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq. In its initial public offering, Freshworks raised $1.03 billion following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.